Delivery
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Quick delivery (Colissimo) : 7,90 €
Your parcel is prepared and sent within 24h and delivered within 48h to 72h (legal holidays apart).
Express Delivery (Chronopost) : 12,90 €
Your parcel is prepared and sent within 24h.
Delivery the day after for all orders done before noon (legal holidays apart).
Same day delivery (in Paris only) : 20 €
Your parcel is prepared and delivered the same day for any order place before 12 AM.
UPS delivery : 9,90 €
Your parcel is prepared and sent within 3 working days.
* Prices are VAT included
Return
We always take full attention on each of our client and each order is processed with maximum care. However, it could be that the product you received do not match your expectations (size, colour) or that you simply have changed your mind about it.
In this case, you have 15 days from the day you receive your parcel to return the product you do not want to keep.
Our return policy:
- Prepare the article in its original and complete packaging
- Complete the coupon below and attach a copy of the delivery receipt to your parcel
- Send the parcel by COLISSIMO SUIVI (tracked parcel post) to the following address:
Crosslog Entrepôt
Retour FIG
35, boulevard de Courcerin
77185 Lognes
FRANCE
We will keep you updated by email.
Customer care
Any question about our product or our online store, please contact our team:
from monday to saturday, from 10AM till 6PM at:
+33 1 47 48 77 74
or anytime by email:
serviceclient.alainfigaret@mixcommerce.com